What you should know before hiring an assistant

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The old saying “time is money” is never more true than when you’re running an online business. If you’re not listing, you’re not selling and you’re not making money. If you’re not buying inventory, you have nothing to list, so you’re not listing and you’re not making money. Yet, in between trying to do all that, you still have to ship your items, take photos, create listings, and so on.

Hiring an assistant to help you with your online business is the obvious choice, but it’s important to remember that not all assistants are created equally. Whether you are hiring a virtual assistant or someone to work as an employee, it’s still important to find the right fit.

Here’s some tips that can help:

Decide what you want your assistant to do. A lot of sellers know that they need help, but then when they bring someone on board, they really don’t know what it is that they want the person to do. Having a clear idea in mind of what tasks you want to delegate to your assistant can help ensure that you and your assistant are the right fit.

Ask your network for referrals. If you’re looking for an assistant that can physically come in and work, it may take a little more due diligence to find a good employee. If you are using a virtual assistant, however, it’s usually fairly easy to get feedback on what people or companies are good and are bad by visiting some Facebook groups or forums devoted to online selling.

Check their references. A good assistant won’t mind sharing the contact information of previous clients or employers. It can be a little more tricky if they are still working for someone else and want to move on, but usually you can at least talk to a personal reference or two and still get an idea of what type of person you are hiring.

Find someone who knows the business. Although the type of assistant you hire will depend on what you want the assistant to do, it is generally a lot easier transition if the person already understands how an online business works and what the listing process is all about. Fortunately, if you’re going the route of a virtual assistant, there are companies out there that are familiar with the process and a few of them even specialize in helping online businesses that use platforms, such as eBay and Amazon.

Request a trial period. There is always an adjustment period when you bring in someone new. In some cases, the person will fit in almost right away and you know the arrangement is going to work. If you’re new to working with a virtual assistant or having an employee, however, you should expect a learning curve for both you and for them. Some online sellers discover that while they need the help and even want the help, the arrangement itself just does not work. Perhaps they like to micromanage too much, or what they thought the virtual assistant or employee would do and what they are doing, just really aren’t the same thing. If you have request a trial period, you can easily end the arrangement and either try someone else or take another approach.

Do you have an assistant to help with your online business? Leave a comment below.

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